Cotaling's Auto Body

FAQ

 

Cotaling’s Auto Body

1. Do I have the right to choose my repair shop even if my insurance company is paying for the repair?

Yes!! You have the right to have your car repaired at any shop you choose. Your insurance company is required by law to pay the reasonable cost to restore your vehicle to pre-accident condition according to the coverage you purchased. Your insurance policy will specify what coverage you have.

Cotaling’s has adopted repair procedures which will result in the best repair possible, both structurally and cosmetically. For example: removing mouldings before painting, rust proofing new and welded panels, four-wheel alignments with any structural repairs, blending and clear coating for color match, etc — all of which are covered in most insurance policies.

These procedures are not followed by all shops and may be discouraged by some insurance companies; however, it’s your car and your decision. Cotaling’s has the latest in equipment, certified technicians, and the expertise to restore your car to pre-accident condition.

2. Can Cotaling’s arrange for a rental car?

Yes!! Cotaling’s will help you arrange for a rental car to be ready for you when you drop off your car. You can then leave it with us after your car is repaired.

3. Is the repair of my vehicle guaranteed?

Yes!! Cotaling’s has a written guarantee. Cotaling’s has what we believe to be one of the best guarantees available anywhere, and it’s backed by a company that’s been in business for 35 years.

4. Will the new paint match the old paint on my car?

Yes!! Cotaling’s uses the finest acrylic urethane paint available. We take pride in matching the color on your car through tinting and blending techniques to ensure a good paint match. This is an additional procedure in the repair to insure top quality work.