Cotaling's Auto Body Inc. Logo
We Live by Our Reputation. You Won't Be Disappointed I Guarantee It
Norwalk, CT     |     203-838-5032

FAQs

Auto Body FAQs

In Business Since 1970 | ASE-Certified Technicians | Family Owned

In Business Since 1970
ASE-Certified Technicians
Family Owned

Contact Us

Frequently Asked Questions 

Get answers to some of the most common questions asked about the auto body restoration process at Cotaling's Auto Body Inc. 

If our FAQs don't answer your questions, call us and we'll be happy to assist you.
  • Do I have the right to choose my repair shop even if my insurance company is paying for the repair?

    Yes!! You have the right to have your car repaired at any shop you choose. Your insurance company is required by law to pay the reasonable cost to restore your vehicle to pre-accident condition according to the coverage you purchased. Your insurance policy will specify what coverage you have.


    Cotaling's Auto Body Inc. has adopted repair procedures which will result in the best repair possible, both structurally and cosmetically. For example: removing mouldings before painting, rust proofing new and welded panels, four-wheel alignments with any structural repairs, blending and clear coating for color match, etc. — all of which are covered in most insurance policies.


    These procedures are not followed by all shops and may be discouraged by some insurance companies; however, it’s your car and your decision. Cotaling's Auto Body Inc. has the latest in equipment, certified technicians, and the expertise to restore your car to pre-accident condition.

  • Can Cotaling's Auto Body Inc. arrange for a rental car?

    Yes!! Cotaling's Auto Body Inc. will help you arrange for a rental car to be ready for you when you drop off your car. You can then leave it with us after your car is repaired.

  • Is the repair of my vehicle guaranteed?

    Yes!! Cotaling's Auto Body Inc. has a written guarantee. Cotaling's Auto Body Inc. has what we believe to be one of the best guarantees available anywhere, and it’s backed by a company that’s been in business for 47 years.

  • Will the new paint match the old paint on my car?

    Cotaling's Auto Body Inc. uses the PPG Envirobase system to paint our customers' cars. It is not only environmentally friendly, but it also produces a super durable finish with fantastic color matches and all-round great paint jobs! We take pride in matching the color on your car through tinting and blending techniques to ensure a great paint match. This is an additional procedure in the repair to ensure top-quality work.

Since 1970!
Call: 203-838-5032
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